The Delaware-Petersburg International Financial Services Commission is warning residents of Delaware and the rest of the United States that credit unions, including CES Credit Union, will no longer offer free Internet access. Currently, CES Credit Union is working on a transition plan. In the mean time, the organization is providing free banking services to customers who want to remain connected. Customers will need to download an additional plug-in for their Web browser in order to access the company’s online banking features. Once the plug-in has been installed, customers can use any computer with an Internet connection to log into their accounts.
Consumers in Ohio, Kentucky, and Pennsylvania can still use their Internet banking capabilities through CES Credit Unions. As a part of the transition plan, the credit unions will no longer provide free Internet access through the company’s browser. However, the organization says it will provide banking services to those customers who have already signed up for online access. Consumers will be able to complete transactions as usual and send and receive electronic checks. The company says it will continue to support Ohio, Kentucky, and Pennsylvania customers at no extra charge.
Residents of Ohio, Kentucky, and Pennsylvania can continue enjoying their free Internet access by connecting to the co-ops shared services offered by CES. According to the Financial Services Commission, customers must contact either the CES Direct Assistance Department or the CES Customer Service Department to be able to sign up for the co-ops shared services. Once connected to the co-op, customers can go to the Cue’s Web site to access information about checking, savings, money market, CD rates, and savings accounts.
Customers looking for information about checking accounts should visit the Cue’s Web site to learn more about the different types of checking accounts available. These include the traditional bank checking accounts and the CDs. There are also online savings accounts such as the TIAAC savings account, which does not require a minimum balance. The Cue’s Web site will also explain the fees and charges that apply to each type of account.
For customers in Ohio, Kentucky, and Pennsylvania, the Cues Credit Union is offering the “Online Account Checks” service. Online account checking allows customers to electronically check their banking statements from any location by logging onto the union’s Web site. This service is free for members. To use the “Online Account Check,” account holders must first open an account with the union and then request the online check processing.
The Cue’s Web site explains that this online service is accessible only to current Cues credit account holders and members. It provides the customers with “complete anonymity” and “stealth” when checking their account. “No one will know you’re using this,” the site states. “Your privacy is our top priority.”
The union also offers an optional banking service called “boarding.” Boarding is similar to online checking except users have the opportunity to pay bills directly from their account, and they are automatically transferred to a specified bank account once a bill is paid. Boarding is only available to non-customer members.
Users are also invited to register for a CD. Registration is simple. All current customers and members can register for a CD. New members are encouraged to register immediately. These services are now available to customers in all US states.
The union has created a Web site that contains frequently asked questions (FAQs) to help members, as well as answers to commonly asked questions (FAQs). On the page, a link has been established to request a written letter of clarification. There are also forms for filing general comments or questions. In addition, the Union offers a listing of credit unions in the region.
Many banks offer complementary services to customers wishing to establish a credit union. Some banks will provide a list of certified banks in the area. Alternatively, banks may contact the Credit Union to provide information regarding local members. In most cases, these banks do not offer complimentary services.
When opening a new account, it is wise to seek out the services of a union-operated bank. Unions have a long track record of assisting customers. In fact, many banks are union supported. If you wish to learn more about checking with your current bank, check with the Union.